Managed IT Services

Managing Ever-Expanding Complexity

Flexible and Always Available: The 4pf Way

An extension of your team, We delivers services to complement your in-house staff and resources. A managed services provider with a passion for smart technology and a customer-focused approach, We are the proactive partner you need. From 24/7 server management and user help desk care to remote monitoring, management and recovery, reach out to discover how we can deliver a package custom-fit for your business.

4pf Managed Solutions

• Works with your IT staff to complement their skillsets
• Let’s your IT staff focus on your strategic business needs/initiatives!
• Allows you to choose which devices you want managed and to what degree
• Simply choose the device type and choose from four levels of service!
• Gives you access to all of our subject-matter experts

Areas of Expertise:

• Route/Switch
• SD-WAN
• Network Security
• Cloud
• Virtualization
• Storage
• Disaster Recovery / HA
• Business Continuity
• Lab and Defect Management

Managed Services Tiers

Tier	Features
Lite Services	Complement other services provided by us. Access to monitoring and alerting systems. Remote portal access for monitoring, alerting, and remote control. Hands-on management with case-by-case support from us. Incident response and support invoiced separately.
Foundation Services	Basis for all proactive service tiers. Performance Reporting (automated monthly reports). Configuration Management (asset and service tracking). Event Management (monitoring and notification of issues). Tools and Ticketing (portal access to management tools).
Premium Services	Includes all Foundation Services features. Dedicated Client Services Manager (CSM). Quarterly CSM meetings for reporting, objective discussions, and guidance. Patch Management (scheduled updates). Backup Management (scheduled on-premises backups). Incident Management (remediation of unexpected events). Change Management (controlled changes to IT assets). Problem Management (root-cause analysis and remediation).
Comprehensive Services	Includes all Foundation and Premium Services features. Dedicated Client Services Manager (CSM). Dedicated Technical Lead. Quarterly meetings with CSM and Technical Lead. Continuity Management (analysis and optimization for asset uptime). Performance Management (analysis and optimization for asset efficiency). Capacity Management (trend analysis, reporting, and capacity management).